Privacy Policy

Magnetiq ("we", "us") provides an AI social media management service. This policy explains what we collect, why we use it, who receives it, how long we keep it, and the choices and rights available to you. It applies to our websites, customer application, partner portal, support, and related services.

Who is responsible for your information

Magnetiq is the service operator and controller of account, website, support, billing-administration, and product-analytics information described here. When we process social content and audience interactions on a business customer's instructions, that customer may be the controller and Magnetiq acts as its service provider or processor. Contact app.magnetiq@gmail.com for privacy matters.

What we collect

• Account information, such as your email address, workspace details, login session data, and Google profile information if you choose Google sign-in.
• Business and brand inputs, such as website URLs, scraped public page text, brand notes, audience notes, examples, preferences, uploaded materials, and settings.
• Connected social account information, such as platform, handle, account identifiers, connection status, webhook events, posting permissions, and metrics returned by connected platforms through Zernio.
• Content workflow data, such as generated posts, prompts, schedules, approvals, edits, rejections, comments, reply drafts, quality checks, trust-ramp state, and weekly learning summaries.
• Billing and subscription data, such as plan, status, checkout events, receipts, and payment metadata from Dodo Payments. We do not store full card numbers.
• Support and communications, such as emails you send us, support requests, cancellation requests, refund requests, and account-deletion requests.
• Technical data, such as IP address, device and browser information, log events, error reports, rate-limit signals, security events, and approximate location inferred from network data.
• Partner-program data, such as applications, referral clicks, attribution records, commissions, payout destination details, tax or verification information, and payout history.

Where information comes from

We receive information directly from you; from workspace members and partners acting for an organization; from connected social platforms and publishing providers; from payment, authentication, analytics, hosting, and support providers; and from public websites you ask Magnetiq to analyze. We may also derive brand preferences, content recommendations, quality signals, fraud indicators, and product-usage patterns from those sources.

How we use information

• To create, personalize, schedule, review, publish, and measure social media content for your workspace.
• To operate account login, connected-account status, billing, customer support, security, abuse prevention, rate limits, and product reliability.
• To improve Magnetiq for your workspace, including by learning from your approvals, edits, rejections, and engagement metrics.
• To send service emails, billing notices, product updates, security notices, digests, and responses to your requests.
• To comply with legal, tax, accounting, payment, platform, and security obligations.

Legal grounds for processing

Where applicable law requires a legal basis, we process information to perform our contract with you; pursue legitimate interests such as operating, securing, supporting, and improving the service; comply with legal obligations; and, where required, with consent. You may withdraw consent at any time, but that does not affect processing already performed or processing based on a different lawful ground.

Product analytics and session replay

We use PostHog to understand page and feature usage, diagnose product friction, and improve reliability. We retain analytics only while reasonably needed for product improvement, security, and trend analysis. Inputs are masked; workspace page text is masked, and captured network headers and bodies are removed. PostHog is a service provider, not an advertising partner.

Opt out of product analytics This choice is saved in this browser and is checked before PostHog loads.

We do not use third-party advertising cookies. Because Magnetiq does not sell or share personal information for cross-context behavioral advertising, browser opt-out signals do not change advertising activity we do not perform.

AI and training commitments

We use customer content to provide and improve Magnetiq for that customer's workspace. We do not sell customer content, and we do not use one customer's private workspace content to train a shared Magnetiq model for other customers. Third-party AI providers process prompts, context, and outputs as needed to generate service responses under their own data-processing terms.

Publishing controls

By default, Magnetiq uses a review queue before publishing. We do not post to your connected social accounts unless you approve the post or enable a setting, such as auto-publish after a reliable approval history, that allows publication without a separate approval click.

Automated processing

Magnetiq uses automated systems to generate and evaluate content, prioritize workflow items, detect abuse or fraud, and recommend publishing or conversation actions. These systems can make mistakes. They do not make decisions producing legal or similarly significant effects about individuals on Magnetiq's behalf. Customers control connected accounts and can review content, disable eligible automation, disconnect accounts, or contact support.

Who processes information

We share information with service providers only as needed for their function. Current providers include Zernio for social account connections, publishing, webhooks, and metrics; OpenRouter and selected model providers for AI generation; Resend for email; Dodo Payments for checkout, subscriptions, receipts, taxes, fraud, disputes, and chargebacks; Railway for hosting, database, and logs; PostHog for product analytics and privacy-masked session replay; Sentry for error monitoring and diagnostics; Google for optional sign-in; and the social platforms you connect.

Providers may use subprocessors and may process information in other countries. We limit disclosures to information reasonably needed for the provider's function and use safeguards appropriate to the service and information involved.

For connected social accounts, OAuth tokens or app-password style credentials may be handled by Zernio or the platform connection flow. Magnetiq stores connection identifiers, status, and webhook data needed to operate the product. We do not store your platform passwords in the Magnetiq application.

No sale or cross-context ad sharing

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. If that changes, we will update this policy and provide any required opt-out choices before doing so.

Data retention & deletion

We keep account and workspace data while the account is active; content and connected-account data while needed to provide requested workflows; billing, commission, tax, and transaction records for applicable accounting and legal periods; security and audit records while reasonably needed to prevent abuse and establish claims; and support records while needed to resolve requests. Analytics, logs, backups, and derived statistics follow bounded operational rotation or deletion schedules appropriate to their purpose.

When you delete an account, we close access, stop future scheduled activity, and delete or de-identify active application data unless limited retention is necessary for billing, payouts, tax, fraud prevention, security, dispute resolution, or legal compliance. Residual copies may remain temporarily in protected backups until normal rotation. We do not use retained records for unrelated marketing.

Your rights

Magnetiq is operated by Magnetiq. Privacy requests: app.magnetiq@gmail.com. Support: support@magnetiq.cloud.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information, and to opt out of certain uses. California residents may have rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and be free from discrimination for exercising those rights. Because we do not sell or share personal information for cross-context behavioral advertising, there is no sale or ad-sharing opt-out flow to use today.

Residents of the EEA, United Kingdom, Switzerland, and other regions with similar laws may also have rights to withdraw consent, object to processing based on legitimate interests, restrict processing, receive portable data, and complain to their local data-protection authority. We may decline or limit a request where the law permits, and we will explain the applicable reason.

To exercise privacy rights, email support@magnetiq.cloud from your account email. We may need to verify your identity before acting on a request.

Business customers and audience data

If a Magnetiq customer uses the service to process personal information from comments, messages, leads, clients, or audiences, that customer is responsible for providing required notices, establishing a lawful basis, honoring rights, and configuring its use of Magnetiq appropriately. Requests concerning data a customer controls should normally be directed to that customer; we will assist them as required by our agreement and applicable law.

Security

We use reasonable technical and organizational safeguards designed to protect personal information. No online service is perfectly secure, and you are responsible for keeping your login credentials and connected accounts secure. If a breach affects your information, we will investigate and provide notifications when required by applicable law.

Children

Magnetiq is not intended for children. Do not use the service if you are under 18. Do not provide personal information about children through the service unless you have all rights, notices, and consents required by law.

International transfers

We and our providers may process information in countries other than where you live. Those countries may have data-protection rules that differ from yours.

Where required, we rely on recognized transfer mechanisms or other lawful safeguards for restricted international transfers. Contact us if you need more information about safeguards relevant to your data.

Changes

We may update this policy as Magnetiq changes. If we make material changes, we will provide notice by email, in-app notice, or another reasonable method. We will not retroactively use customer content for materially broader AI training or data-sharing purposes without appropriate notice and consent where required.

Contact

Questions, privacy requests, deletion requests, and security reports can be sent to app.magnetiq@gmail.com. Product and billing support is available at support@magnetiq.cloud.