Your first ten minutes
Teach Magnetiq your offer and buyer, connect one channel, choose a cadence, and review the first draft. Early work always waits for you.
Answers that get you moving again.
Search the essentials below. If the answer is not here, send a request from Help inside Magnetiq so the safe workspace context comes with it.
Connect or reconnect an account
Open Settings → Accounts, choose the platform, and complete its secure provider flow. Reconnecting preserves your existing work and schedule.
What each platform can do
The Accounts screen is the live capability matrix: it shows which rails can publish, reply, continue conversations, and become eligible for autopilot.
Review-first and earned autopilot
Early drafts wait for approval. A supported rail becomes eligible only after enough accepted work proves that its writing and publishing behavior are trustworthy.
Credits and estimated work
Credits meter generation work. Magnetiq shows optional costs before starting and stops safely if the balance is exhausted. Purchased top-ups do not replace your plan.
Billing, plan changes, cancellation, and refunds
Use Settings → Billing for invoices, payment methods, plan changes, and cancellation. First-charge refund requests are reviewed under the published Terms.
Publishing failures and recovery
A failed publish stays visible and never posts twice. Open the failed item, fix the named connection or provider issue, and retry that same item.
Conversations and qualification
Magnetiq connects genuine responses to their originating post, remembers the relationship, and records qualification decisions without inventing intent.
Data, privacy, export, and deletion
Workspace settings include browser analytics opt-out and permanent deletion. Use in-app support for export and privacy requests without placing sensitive data in an email.
Support and status expectations
In-app requests are acknowledged immediately and have an initial reply target of one business day. Support is asynchronous, not live chat.
Still need help?
Signed in? Open the Help drawer from any room. Otherwise email support@magnetiq.cloud. Do not include passwords, access tokens, or full provider payloads.
Status · Changelog · Security & Data · Responsible disclosure